iQ Support
Below you'll find everything you need for iQ including any manuals, firmware, FAQs and tutorials.
iQ Dedicated Support Service
As an iQ customer, please contact our dedicated iQ support team for any questions or assistance
Email: iqsupport@nextbase.com
Telephone: 0808 169 9126
Manuals
Here you can find the latest iQ manual.
Click the blue arrow to download your chosen manual.
Manuals
My Nextbase Player
Here is the latest version of the MyNextbase Player computer software.
The minimum system requirements to allow this software to function are: Windows 7 OR MacOS 10.9,Processor : Intel Core i5, Memory: 4GB, Display resolution: 1280 x 720 or higher.
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Firmware
Firmware
Firmware for your product
Here you can find the latest firmware for your iQ Smart Dash Cam.
Updating instructions here.
Firmware
FAQs
What information is visible on the dash cam?
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You can see the signal of the 4G,Bluetooth, GPS signal, recording and if the camera goes into an event such as protect mode
Does the iQ drain my battery?
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No - iQ can detect your battery levels through its connection to the OBD port where it's powered from and ensures that it doesn't drain your car battery as it can read this information from your car to ensure that there is sufficient battery available for your car.
Will it work with apple car play/android auto?
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The iQ cannot be connected to apple car play or android auto.
What devices can you connect- PC, tablet, phone?
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Any smart device (sitting within the app min requirments)
SD card into a PC
How does the app work/connectivity?
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iQ is always connected with a 4G connection, you can connect to it anytime, anywhere (as long as you have 4G connection).
How do I manage permissions/video access?
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Shared users can access all footage recorded on the iQ.
They cannot view subscriptions, payments or add another user – this can only be done by the owner account.
How do I access the cloud footage?
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Cloud footage can be accessed via the app. Only impact events are automatically streamed up to the cloud. Normal driving footage and radar events are recorded to the SD card.
Do you need to format the SD card?
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Yes, same as our previous cameras every couple of weeks for an average driver
Protect Mode - how does it work?
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You can see the signal of the 4G,Bluetooth, GPS signal, recording and if the camera goes into an event such as protect mode.
How does loop recording work?
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Your footage gets loop recorded on the SD Card and events are simultaneously uploaded to the cloud where you can view your footage in the app.
The iQ comes with a 32gb SD Card as standard, but you can upgrade to our 64gb, 128gb or 256gb Nextbase SD cards for bigger local storage.
Videos
