385GWX Dash Cam Support

Below you'll find everything you need for this Dash Cams, including any manuals, firmware upgrades, FAQs and tutorials.

385GWX Dash Cam Support

Below you'll find everything you need for this Dash Cams, including any manuals, firmware upgrades, FAQs and tutorials.

 

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How can we help?

Setup & Installation help

Step-by-step instructions for quick and easy installation
View Instructions

Updating your firmware

Step-by-step instructions for quick and easy Update
Learn how to update

Downloading a video

Knowledge Base

How To Connect Your Nextbase 385GWX And 385GW Dash Cam To The Nextbase App

Pair 385: App on, SD in. Hold Protect 5s (blue flash). Select serial in app & Pair. Wi-Fi: Tap Library to sync.

Firmware Updates

Update firmware for fixes & new features. Use the app or SD card. For Wi-Fi issues: toggle VPN, CarPlay, & GPS.

385GWX and 385GW unboxing and installation

Professionally installed 385GWX: includes SD card & power. For help, contact Nextbase. Smart parking is on.

What do Dash Cam alerts mean?

Dash cam alerts signal SD card issues in many languages. To fix: reinsert, format, or use a Class 10 card.

Nextbase Subscription

Solo: Free, Smart Parking, 30-day cloud. Protect: Emergency SOS, 180-day cloud, 2yr extra warranty. Choice is yours!

What Is Emergency SOS?

ESOS alerts help if you're unresponsive after a crash. Requires a phone, Protect sub, and 120s countdown

What Is Smart Parking ?

Smart Parking records impacts while parked. Enable in settings. Use a Hardwire Kit/OBD cable for constant power.

Firmware Updates

Firmware updates fix bugs and add features. Update via the app or SD card to ensure device reliability.

How do I use voice control on my 385GW & 385GWX Dash Cam?

Use "Hey Dash Cam" for hands-free control — protect recordings, or toggle Witness and Privacy modes with voice commands.

What is Witness Mode Lite ?

Voice-activated Witness Mode Lite saves 15 minutes of footage and alerts emergency contacts when triggered.

What is a Nextbase Skin ?

Nextbase Skins are video overlays that add GPS, speed, and social handles to dash cam clips—making sharing easy.

What is Loop recording?

Loop recording keeps your dash cam filming by overwriting old files once the SD card is full. No manual deletes

What is Guardian Mode Lite ?

Guardian Mode Lite monitors your speed and location, saving protected clips and notifying you of any breaches

Camera LED Status Indicators

LEDs show status: recording, SD errors, GPS, & Wi-Fi. Watch for crash alerts or updates. Keep your card ready!

What's new in R32.6?

Fixed Wi-Fi connection issues with the Nextbase app and improved G-sensor accuracy to reduce imprecise alerts.

Why does my Dash Cam make two files for each video?

Dual-resolution recording pairs low-res files for fast streaming with high-res files for detailed viewing.

385GWX & 385GW Warranty

Your Nextbase 385 Dash Cam includes a 36-month warranty, providing peace of mind and coverage for manufacturing faults during this period. To understand what is included, please refer to the official Nextbase warranty policy page for full details and conditions. If you need to make a warranty claim, contact the dealer or retailer from whom you purchased your Dash Cam for further assistance and support.

Download Center

Manuals

Choose your manual from the dropdown to download.

Firmware

Here you can find the latest firmware.
Updating instuctions here.

Mobile Apps

The latest version of the Nextbase mobile app can be downloaded from the Google Play Store or Apple App Store.

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